Shipping policy

Shipping Policy

At Neburia, we strive to process and deliver your order as quickly as possible. Please review the shipping information below before placing your order.

Order Processing

  • Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Once your order has been placed, you will receive an Order Confirmation Email.

  • When your package ships, you will receive a Shipping Confirmation Email containing your tracking number and tracking instructions.

Please note that processing time is separate from shipping time.

Estimated Delivery Time

Destination Estimated Shipping Time
United States 5–7 business days
International 7–15 business days

Estimated delivery times begin once your order has been shipped.

Please note that delivery times may vary depending on your location, customs clearance, weather conditions, or peak shipping seasons.

Worldwide Shipping

We proudly ship to customers around the world.

If shipping is unavailable to your location, we will notify you promptly and issue a full refund if necessary.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use the tracking link provided in your shipping confirmation email to monitor your package throughout its journey.

Shipping Delays

While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to:

  • Severe weather

  • Customs inspections

  • Public holidays

  • High shipping volumes

  • Carrier-related issues

We appreciate your patience and understanding in these situations.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order.

Neburia is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Need Assistance?

If you have any questions about your shipment or delivery status, our customer support team is happy to help.

Email: support@neburiacarcare.com

We aim to respond to all inquiries within 24 business hours.