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Continue shoppingShipping Policy
At Neburia, we work to get your order on its way quickly and safely. Please review the shipping information below before placing your order.
1. Order Processing
Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays.
Once your order is placed, you will receive an Order Confirmation Email.
When your order ships, you will receive a Shipping Confirmation Email with your tracking number.
Please note that processing time is separate from shipping time.
2. Shipping Destinations
Neburia currently ships to major destinations in the United States, Canada, Europe, and Australia/New Zealand, etc.
United States
We ship to 50+ states.
Canada
We ship to most major areas across Canada.
Europe
We currently ship to major European destinations, including:
- United Kingdom
- Germany
- France
- Italy
- Spain
- Netherlands
- Belgium
- Austria
- Ireland
- Portugal
- Poland
- Denmark
- Sweden
- Czechia
- Finland
- Greece
- Hungary
Australia & New Zealand
We ship to most major areas across Australia and New Zealand.
We can also ship to regions such as Japan, South Korea, and Singapore; you can check the specific details when placing your order.
Remote & Restricted Areas
Some remote, rural, military, territorial, or otherwise restricted addresses may not be eligible for delivery.
3. Shipping Rates
United States
Free Shipping on all orders
$9.99 for Expedited Shipping
Other Countries
Free Shipping on orders over $70
$9.99 on orders under $69.99
$19.99 for Expedited Shipping
4. Estimated Delivery Time
| Shipping Method | Estimated Delivery Time |
|---|---|
| Expedited - US | 5–7 business days |
| Standard - US | 7–9 business days |
| Expedited - International | 5-8 Business Days. |
| Standard - International | 7-14 Business Days. |
Please note that delivery times may vary depending on your location, customs clearance, weather conditions, or peak shipping seasons.
5. Customs, Duties & Taxes
For international orders, customs duties, import taxes, VAT, or other local fees may apply depending on the destination country.
Unless otherwise stated at checkout, any applicable customs duties, import taxes, VAT, or local fees are the responsibility of the customer.
Neburia does not control or determine these charges, and they may be collected by the local customs authority or delivery carrier upon importation.
Customers are responsible for providing accurate information and complying with applicable local import requirements.
6. Order Tracking
Once your order has shipped, we will send a Shipping Confirmation Email containing your tracking number and tracking link.
You can use the tracking information to monitor your package during transit.
Please allow 24–48 hours for tracking information to become available after your order has shipped.
7. Shipping Delays
While we work with our shipping partners to deliver orders on time, unexpected delays may occasionally occur due to:
- Severe weather
- Customs inspections
- Public holidays
- High shipping volumes
- Carrier-related issues
- Incorrect or incomplete shipping information
These delays are outside Neburia's control, and the estimated delivery date may be extended accordingly.
8. Incorrect Shipping Information
Please carefully check your shipping address before completing your purchase.
Neburia is not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to assist you before the order is shipped.
9. Need Help?
Have questions about your order or delivery?
Our support team is here to help.
Email: support@neburiacarcare.com
We aim to respond to all inquiries within 24 business hours
