At Neburia, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, please review the return and refund guidelines below.

1. Order Cancellation

Orders can be canceled before they are shipped.

If your cancellation request is approved before shipment, you will receive a full refund to your original payment method.

Once an order has been shipped, it can no longer be canceled. You may request a return after delivery in accordance with our return policy.

2. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the product must:

• Be unused and in its original condition
• Be in the original packaging
• Include all original accessories and components
• Include proof of purchase or order information

To start a return, please contact us at:

support@neburiacarcare.com

Our customer service team will provide the return instructions and the correct return address.

Please do not send a product back without contacting us first.

3. Return Shipping Costs

Customer-Related Returns

If the return is requested because you changed your mind, ordered the wrong product, or no longer need the item, the customer is responsible for the return shipping costs.

The exact cost depends on the shipping carrier and service selected by the customer.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect due to an issue on our side, Neburia will cover the reasonable return shipping costs.

Please contact us before returning the item so that we can provide the appropriate instructions.

4. Customs Duties & Taxes on Returns

For international returns, any customs duties, import taxes, or other fees incurred when returning a product may be the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect item caused by Neburia.

Customers are responsible for ensuring that returned packages are properly declared and shipped according to applicable customs requirements.

Neburia is not responsible for customs charges, duties, taxes, or packages held by customs due to incorrect return declarations.

5. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Refund Processing Time

Neburia will process approved refunds within 3–5 business days after the returned item has been received and inspected.

After the refund has been issued, your bank or payment provider may require additional time to post the funds to your account.

Depending on your payment method and financial institution, it may take 5–10 business days for the refund to appear.

Original shipping fees are non-refundable unless the return is due to an error, defect, or damage caused by Neburia.

6. What Information Do I Need to Provide?

When requesting a return or refund, please provide:

• Order number
• Name used when placing the order
• Email address associated with the order
• Reason for the return
• Photos or videos, if the product is damaged, defective, or incorrect
• Any other information requested by our customer service team

For damaged or incorrect products, photos or videos help us verify the issue and resolve your request more quickly.

7. Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized products
• Products that have been used, damaged, or modified by the customer
• Products returned without original packaging or required accessories
• Products returned after the 14-day return period

8. No Restocking Fee

Neburia does not charge a restocking fee for eligible returns.

9. Late or Missing Refunds

If you have not received your refund:

1. Check your original payment account.
2. Contact your bank or credit card provider, as processing times may vary.
3. If you still have not received your refund, contact us at:

support@neburiacarcare.com

Please include your order number and refund details so we can assist you.

10. Need Help?

If you have questions about a return or refund, please contact our customer support team:

Email: support@neburiacarcare.com

We aim to respond to all inquiries within 24 business hours.