HIPPING INFORMATION

Hip Joint Information

Neburia is committed to providing you with a first-class shopping experience from start to finish. We guarantee that all necessary precautions will be taken to ensure your package arrives safely and undamaged.

Countries/Regions Covered:
All of the United States

We use the following shipping methods: FedEx, UPS, or USPS.

Tax-free (including sales tax), standard shipping within the US, $5.99 shipping fee for orders under $79.

Free shipping on orders over $79.

All orders will be shipped within 1-3 business days after processing, and products typically arrive within 3-7 business days after shipment.

Please note that shipping time does not include processing time.

The total time required to receive your order is processing time + shipping time, estimated at 7-14 business days.

Please be sure to provide a detailed shipping address (including street number). Otherwise, our customer service team will contact you, which may delay shipping.

Once your item has shipped, we will notify you via email and provide a tracking number.

If you do not receive the email or the tracking number is invalid, please do not worry. Contact us and we will help you!

For more detailed information, please email support@neburia.com, and we will be happy to assist you!

Receipt Notice:
Please carefully inspect your package upon receipt. If there is any damage or missing items, please contact us immediately and provide relevant proof within 24 hours.

If you have not received your order within 30 business days of receiving the shipping confirmation email, please contact us at support@neburia.com with your name and order number, and we will investigate.

After-Sales Service:
If the product is damaged or lost due to shipping issues, we will provide a refund service depending on the specific circumstances. Please contact our customer service team promptly.

All items are tax-free, including sales tax.
This means you will not be charged any additional sales tax at the time of purchase.
We recommend that you review the tax information displayed during the checkout process to understand the specific tax amount for your purchase. If you have any other questions or concerns regarding taxes, please feel free to contact our customer service team, and we will be happy to assist you.
Please note that this tax policy may change based on updates or revisions to state and local tax laws. Thank you for your understanding and cooperation in complying with applicable tax regulations. Product prices include customs duties and taxes.
Please note that customs duties and taxes are included in your total purchase price. The determination and assessment of customs duties and taxes are the responsibility of the customs authorities in the destination country/region. While these charges are not always applicable, they are calculated based on your order value and the import duty-free allowance of the destination country/region (if applicable).
If the package is refused, the recipient will be responsible for all return-related costs. Refunds for internationally refused packages will be issued after deducting relevant fees.
Please note that any delays related to customs clearance are beyond our control. We recommend that you contact your local customs authorities to inquire about the package status or whether your package has been detained.

If you have any further questions, please contact us, and we will do our best to assist you.